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Information: Update on Change Healthcare

As of August 16, 2024

Claims and payment processing
On February 21, 2024, Change Healthcare (CHC) took some of their services offline in response to a cybersecurity attack. CHC, which UnitedHealthcare owns through its Optum subsidiary, had impacts to their systems and services after the cyberattack in February. The incident led to outages in these services for payers, providers and other parts of the U.S. health care system, including GEHA. GEHA works with CHC to provide several services to our members and providers, including payment processing, explanation of benefit (EOB) distribution and mail services.

This disruption interrupted claims processing, payment processing and our ability to process EOBs. To safeguard member and provider data, GEHA shifted to an alternate method for processing these items. During this transition, there was a delay in sending claims payments and information, as well as EOBs. This has now been resolved.

EOB/EOP update
Your payment information is available on geha.com when you login to your secure portal. Printed EOBs are being mailed and EOBs and Explanation of Payment (EOP) statements are also available online. We thank you for your patience while these services were temporarily unavailable.

Additional info

You may have received, or may in the future receive, a generic notification letter from CHC about this event. Receipt of the letter is not indicative that your data was breached. The notification is a generic letter that is being sent to all individuals that are currently doing business with, or have previously done business with, a customer of CHC. Customers of CHC include providers, health insurance companies, and other health care companies.

As of Aug. 16, 2024, we are unaware of any impact to our members or providers data as a result of their immediate relationship with GEHA.

It is important to note that providers, labs, pharmacies or other elements of the health care ecosystem you use may have contracts with CHC that are impacted by the CHC event, which could result in receiving letters regarding this incident.

UnitedHealth Group, the parent company of CHC, is offering no-cost credit monitoring to anyone who has concerns they may have been impacted. Please see information in Member FAQs below for details. For additional information on the CHC cyberattack, visit changehealthcare.com.