Members and Providers: G.E.H.A Member ID cards have been updated for 2025. Please use the updated ID number for services and claims.

Medical and Dental Providers: Beginning 4/24/25 there is an updated authentication process for the provider portal. Learn more.

Update: If you have questions on the Feb. 2024 Change Healthcare (CHC) cybersecurity incident, view the CHC HIPAA Substitute Notice or call 1-866-262-5342.

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Authorizations/Precertifications

G.E.H.A, like other federal medical plans, requires providers to obtain authorization before some services and procedures are performed.

For Providers – To submit an authorization or for more information and help with authorizations, please access the Provider portal

For Members – For more information and help with authorizations, please access the MyGEHA member portal

Additional information regarding G.E.H.A authorizations can be found using the links below:

Authorizations for HDHP, Standard and High Option members

Take me to Authorizations for HDHP, Standard and High Option Members

Authorizations for Elevate/Elevate Plus members

Take me to Authorizations for Elevate/Elevate Plus Members

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Explore some frequently asked questions about obtaining prior authorization

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We have 1.7 million providers in our national network — plus worldwide coverage for access to health care while traveling abroad.

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G.E.H.A plans are packed with the extra features and benefits federal employees want most.

Both G.E.H.A dental plans include no in-network deductibles with over 450,000 provider locations nationwide.

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Our Customer Care team can be reached Monday through Friday from 7 a.m.–7 p.m. Central time.

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Authorizations/Precertifications

Authorizations for HDHP, Standard and High Option members

Authorizations for Elevate/Elevate Plus members

Have questions?