COVID-19: We are here to support you during these critical times.

Is your contact information up to date?

It's important that we can reach you with COVID-19 updates.

Medical members: Please call 800.821.6136

Dental members: Please contact BENEFEDS at 877.888.3337

Get help now

If you develop emergency warning signs for COVID-19, get medical attention immediately. Emergency warning signs include (but are not limited to) trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, and bluish lips or face.

Questions about your benefits?

CALL 800.821.6136

CALL 800.821.6136

Speak with a Customer Care representative Monday through Friday from 7 a.m. – 7 p.m. Central time.

Questions about your health?

CALL 888.257.4342

CALL 888.257.4342

Speak with a registered nurse – any time, 24 hours a day, 7 days a week.

Connect with an online doctor

TRY TELEHEALTH

Through June 30, online doctor visits through MDLIVE are covered at no cost with no deductible for all medical members.

COVID-19 self-checker
Rally Health's tool will check your COVID-19 risk levels. Although the full Rally experience is for our Elevate/Elevate Plus members, this self-checker is open to all.
Mental wellness
Find tips and support to take care of your emotional health through Livongo’s myStrength program, offered to all at no cost through July 31.

Member support

Your GEHA medical plan is here to support you

COVID-19 has touched our lives in a way many of us could not imagine. While these are challenging times, GEHA wants you to know that you and your family are our number one priority. To help address this rapidly evolving situation, we have updated our medical benefits to provide COVID-19 diagnostic testing, treatment and all telehealth services at no cost to you, as detailed below.

We are here to help. The information on this page will be updated frequently to make you aware of additional benefit changes. If you have specific questions about your benefits, please call us at 800.821.6136.

We are here for you now, and we’ll be there for you when life gets back to normal.

Frequently asked questions

The frequently asked questions below apply to all GEHA medical plan members, including Medicare primary members.

The information presented by GEHA in these frequently asked questions does not constitute medical advice for any person who requires direct medical attention. It should not be used as a substitute for medical care or the advice of your physician. Please consult your medical provider for any symptoms that are severe or concerning.

GEHA is covering COVID-19 diagnostic or antibody testing at no cost, for both in-network and out-of-network CDC-approved testing sites during this national emergency. This includes waiving deductibles, coinsurance and copayments. This coverage extends to drive-through diagnostic testing. LOCATE A TEST CENTER

GEHA is also covering the visit associated with COVID-19 testing. If you see a provider, virtually or in person, and that provider orders or administers a COVID-19 test, that visit, and its costs will also be covered. For in-network providers, you will pay nothing for the associated visit. For out-of-network providers, GEHA will pay 100% up to the plan allowance; you may be responsible for any difference between the allowance and the provider’s billed amount.

Only a health care provider can order testing for COVID-19. If you think you need a test, talk to a provider right away.

If the testing site does not bill insurance directly, you can submit a paper claim directly to GEHA in order to be reimbursed for the covered service. Please see this PDF claim form for information on how to submit the claim directly to GEHA for reimbursement.

Effective now and through June 30, 2020, GEHA is waiving deductibles, coinsurance, and copayments for COVID-19 inpatient and outpatient treatment. For in-network providers, you will pay nothing. For out-of-network providers, GEHA will pay 100% up to the plan allowance; you may be responsible for any difference between the allowance and the provider’s billed amount.

GEHA has eliminated prior authorization and referral requirements for medical benefits related to COVID-19.

Yes, GEHA is waiving prescription refill limits on maintenance medications. Members can obtain an additional 30-day supply of medications at retail and an additional 90-day supply of medication through mail order. Members are responsible for any applicable copay/coinsurance on these early refills and are encouraged to call CVS Caremark at 844.443.4279 with questions.

Yes, CVS will deliver prescription medications to your home at no extra cost through May 31 (when and where delivery is available). GET STARTED

Yes, GEHA will provide immediate coverage for a vaccination, should it become available.

No. These are all commonly used words for the same type of physician visit through your telephone, tablet or computer.

GEHA has expanded our access to telehealth coverage. The use of these visits allows members to connect with care providers from home, minimizing potential exposure to infection while keeping emergency rooms and urgent care clinics available for those with the highest level of need.

Effective now and through June 30, 2020, GEHA is expanding access to telehealth visits by waiving any copays, coinsurance or deductibles for all in-network telehealth appointments.

This includes all MDLIVE appointments, as well as telehealth provided outside of MDLIVE. We recommend that you call your primary care provider to see if they currently provide telehealth appointments.

For out-of-network providers, GEHA will pay 100% up to the plan allowance; you may be responsible for any difference between the allowance and the provider’s billed amount.

Members can learn more about MDLIVE by calling Customer Care at 800.821.6136 or by visiting geha.com/MDLIVE.

Yes, they are offering e-clinic visits with MinuteClinic providers in 33 states and Washington, D.C. MAKE AN APPOINTMENT

Yes, through June 30, 2020, the cost for all telehealth visits is waived.

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms. The best way to prevent illness is to avoid being exposed to this virus.

Additional counsel is available through cdc.gov/Coronavirus

  • Clean your hands often
  • Avoid close contact and stay home as much as possible
  • Cover your mouth and nose with a mask around others, as you can spread COVID-19 even if you don't feel sick.
  • Cover your coughs and sneezes
  • Clean and disinfect frequently touched surfaces daily

Additional counsel is available through cdc.gov/Coronavirus

Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food. Before preparing or eating food, it is important to always wash your hands with soap and water for 20 seconds for general food safety. Throughout the day, wash your hands after blowing your nose, coughing or sneezing, or going to the bathroom.

Additional counsel is available through cdc.gov/Coronavirus

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. Avoid touching your eyes, nose, and mouth with unwashed hands. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

Additional counsel is available through cdc.gov/Coronavirus

At this time, The Food and Drug Administration is not aware of scientific evidence connecting the use of NSAIDs, like ibuprofen, with worsening COVID-19 symptoms. The agency is investigating this issue further and will communicate publicly when more information is available. However, the FDA also notes that the product insert for ibuprofen already states that there is the potential for the drug to mask the symptoms of infections in general (not just COVID-19) which may mean that people are not diagnosed until the more severe stages of one. Please consult your medical provider to clarify your concerns.

GEHA has several methods for you to speak to someone.

You can schedule a call to speak to a Customer Care adviser when it fits into your schedule. SET APPOINTMENT

You also have access to a personal care team that can help you with symptoms or concerns. CALL 800.821.6136

You can also speak with a registered nurse at any time of the day. CALL 888.257.4342

Additional resources

Centers for Disease Control (CDC) updates

VISIT CDC.GOV

COVID-19 test site finder

FIND TESTING NEAR YOU

World Health Organization (WHO) updates

VISIT WHO.INT