24-hour Health Advice Line

GEHA medical members get the right care at the right time, 24/7/365.


For GEHA medical members, it’s easier than ever to receive health advice and access convenient health care options. In addition to your primary care provider, you can receive care via phone, video or in person using these options:

Call 888.257.4342 to speak with a registered nurse or to access the Health Information Library – any time, 24 hours a day, 7 days a week. Please have your member ID number available when you call. 

If you're calling GEHA's Health Advice Line from outside the United States, call collect at 709.835.8243.

The Health Advice Line nurses can help evaluate symptoms and determine an appropriate method of treatment, which may include home-based remedies, referral to an urgent care facility or walk-in clinic, or accessing our telemedicine service to speak with a physician.

Other convenient care options:

Telemedicine

All GEHA medical members are eligible for telemedicine powered by MDLIVE. Activate your MDLIVE account online or by calling 888.912.1183.
CVS MINUTECLINIC

With MinuteClinic, High and Standard Option medical plan members pay a low $10 copay for each visit, and appointments are not necessary.
URGENT CARE

Visit an Urgent Care clinic for the treatment of non-emergency health issues. It’s a low copay of $35 for Standard Option and High Option members. If you have Medicare Parts A&B, your cost is $0.