Customer Service

If you have questions about a recent GEHA claim, sign in or register to access your web account, which will give you online access to GEHA claims and eligibility information.

If you have a question or concern, please contact GEHA's Customer Service at 800.821.6136 during normal business hours.

Call Center Hours*
* Phones are answered based on the time zone in which you reside.
Eastern 8 a.m. – 6:30 p.m.
Central 7 a.m. – 6 p.m.
Mountain 6 a.m. – 6 p.m.
Pacific 5 a.m. – 5 p.m.

Persons with speech or hearing impairment can reach GEHA via Relay Missouri's TTY number: 800.735.2966.

When calling from outside the United States:

  1. Call the AT&T USADirect® access number for the country from which you are calling.
  2. Enter the GEHA toll-free number: 877.320.9469. Do not dial a "1" before the 877.

Write to GEHA at:

P.O. Box 4665
Independence, MO 64051-4665

Send a secured email to Customer Service by using our Contact Us form.

Note: GEHA's response to your email will be sent through a 128-bit email encryption system in which recipients access the email with user ID and password verification procedures. Email stays on the website for 14 days unless it is deleted by the recipient. You can save the email to your local system if you choose.