You are using a browser we no longer support. Current functionality may be reduced and some features may not work properly. For a more optimal experience, please click here for a list of supported browsers.

Health Advice Line and telemedicine give you options

GEHA | June 18, 2019

Try the Health Advice Line or MDLIVE to receive convenient care, in your home.

Have you wanted to ask a question about your health but didn’t want or need to make an appointment to see your doctor? What if you needed health advice in the middle of the night or while traveling away from home?

Now you can get the right care at the right time, no matter the time of day or day of the week. GEHA medical members can receive health advice and access convenient health care options via phone, video or in person using these options:

Health Advice Line

Call 888.257.4342 to speak with a registered nurse or to access the Health Information Library – any time, 24 hours a day, 7 days a week. You will need to have your member ID number available when you call. If you’re calling GEHA’s Health Advice Line from outside the United States, call collect at 709.835.8243 .

The Health Advice Line nurses can help evaluate symptoms and determine an appropriate method of treatment, which may include home-based remedies, referral to an urgent care facility or walk-in clinic, or accessing our telemedicine service to speak with a physician.


Telemedicine is a way to get virtual access to doctors and therapists. All GEHA medical members are eligible for telemedicine powered by MDLIVE.

MDLIVE is designed to handle non-emergency medical conditions and behavioral health issues and can often substitute for a doctor’s office, urgent care center or emergency room visit. Telemedicine is not intended to replace your primary care doctor or to be used in life-threatening emergencies. E-prescriptions can be sent to your local pharmacy, if required.

Learn more about MDLIVE, including the covered conditions and activate your account or call 888.912.1183.